Case Study / P043 · n8n Workflow
AI Customer Support Resolution System
An end-to-end support workflow covering ticket intake, classification, investigation, AI-assisted resolution, follow-up, and closure.
- Project
- P043
- System type
- Portfolio system
- Primary platform
- n8n Workflow
Project summary
A practical system for a connected business process.
An end-to-end support workflow covering ticket intake, classification, investigation, AI-assisted resolution, follow-up, and closure. Combines RAG retrieval, human-review routing, SLA monitoring, PostgreSQL ticket tracking, and automated communications.
01
Business Problem
Support requests can become fragmented between intake, investigation, knowledge lookup, escalation, communication, and final closure.
02
Business Solution
A coordinated support workflow classifies tickets, retrieves relevant internal knowledge, routes uncertain cases for human review, and tracks progress through resolution.
03
Business Value
Keeps support work traceable and organized while combining faster AI-assisted handling with human oversight where judgment is required.
System & Workflow
See how the system works.
01 — System Overview
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Supporting documents
Project resources.
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